Place a call Go off-hook before or after dialing a number. Redial a number Press Redial. Switch to handset during a call Pick up the handset. Switch to speaker or headset during a call Press or, then hang up the handset.
Mute and un-mute a call Press. View call history Press Call History. Hold and resume a call Press, to hold. Press Resume to resume the held call. Transfer a call to new number Press, enter the number, then press it again. Place an intercom call Press the Intercom button, then enter a number if necessary.
Speak after you hear the tone. Start a standard conference call Press, dial the participant, then press it again. Silence the ring for an incoming call Press the Volume button down once.
Quick Reference Cisco Unified IP Phone 6921, 6941, 6945, and 6961 for Cisco Unified Communications Manager 8.5 (SCCP and SIP) Softkeys. All Calls Lists all missed, placed, and received calls. Answer Answer a call. Apply Confirm a ringtone selection. Call Initiate a call. Callback Receive notification when a busy extension becomes available.
Cancel Cancel an action or exit a screen without applying changes. Clear Clear all values. Delete Delete an entry from Call History. Del Call Delete a call from Call History. Details Opens the Details for a multiparty call in the Missed, Placed, and Received Call records. Dial Dial a selected number. Divert Send or redirect a call to voicemail or to a predetermined phone number.
Edit Modify a name or email address. EditDial Modify a number.
Exit Return to the previous screen. Fwd All/Fwd OFF Setup/cancel call forwarding. GPickup Answer a call that is ringing in another group or on another line.
Cisco Cp-6961 User Guide
Log Out Sign out of Personal Directory. Meet Me Host a Meet Me conference call. Missed Open the record of missed calls. More Display additional softkeys. New Call Make a new call.
OK Confirm a selection. OPickup Answer a call that is ringing in an associated group.
Park Store a call. Play Play ringtone. PickUp Answer a call that is ringing on another phone in your group. Redial Redial the most recently dialed number. Remove Remove a conference participant or an entry.
Resume Resume a call on hold. Save Save the chosen settings. Search Search for a directory listing.
Select Select the highlighted option. Set Set a ringtone. Submit Enter user information. Swap Toggle between two existing calls.
Update Update an entry in Personal Directory. Move through entered characters.
Cisco ® Unified Communications Solutions enable collaboration so that organizations can quickly adapt to market changes while increasing productivity, improving competitive advantage through speed and innovation, and delivering a rich-media experience across any workspace, securely and with optimal quality. Product Overview The Cisco ® Unified IP Phone 6961 is a new and innovative IP endpoint that delivers affordable, business-grade voice communication and video communication services to customers worldwide.
The Cisco Unified IP Phone 6961 supports 12 lines, paper label inserts for line and feature descriptions along with a full-duplex speakerphone for a more productive, more flexible, and easier-to-use endpoint experience. Multi-call per-line appearance is introduced, offering end user the opportunity to handle multiple calls per directory number (DN). Fixed keys for hold, transfer, and conference; tri-color LED line and feature keys also make the endpoint simpler and easier to use. The Cisco Unified IP Phone 6961 offers greater personalization, with the choice of two colors and two handset style options.
Right-to-left language presentation is also supported on the displays, addressing the language localization needs of global customers. The Cisco Unified IP Phone 6961 is also more energy-efficient and eco-friendly, in support of customer green initiatives.
A Deep-Sleep option provides energy savings. With this option, the Cisco Unified IP Phone 6961 consumes up to 50 percent less power in off-hours versus when the phone is idle during normal business hours. In addition, the Cisco Unified IP Phone 6961 employs use of both recyclable and reground plastics for a more earth-responsible solution.
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With adoption of Cisco Unified Video Advantage 2.2 and later and the VTIII camera, you can elevate your communication experience with support for video communications. Your PC monitor provides support for the video communications while voice communications are supported by your IP Phone 6961 endpoint. For more information on Cisco Unified Video Advantage and the VTIII camera, go to:. Features and Benefits Tables 1 through 6 give features and other information about the phones, and Table 7 gives ordering information. Features and Benefits.
Feature Benefit Lighted Hold key The key lights when pressed to put a call on hold and stays lit until the held call has been resumed, or flashes if one call is held while another is engaged; the key is dark when no calls are on hold. Lighted Menu key The key lights when pressed to access voicemail messages, call logs, network settings, user preferences, corporate directories, and XML services; it stays lit while menu items are active. Deep-Sleep option Power savings can be recognized by cycling power by time of day and day of week. Co-branding Co-Branding button allows customers to include their logo on the Cisco Unified IP Phone 6900 Series phones. Cisco has approved third-party vendors to produce the buttons. Multiple-language support The following languages are supported. ● Turkish (Turkey) Speakerphone Full-duplex speakerphone allows for flexibility in placing and receiving calls.
Headset support RJ9 interface to optional headset allows customers to enjoy additional options for place and receiving calls. Lighted message waiting indicator The key lights when there is new voicemail, and the light is visible on both the phone chassis and the handset; it stays lit until you process your new voicemail. Graphical display A 396 x 81 pixel-based, anti-glare, monochrome display with white backlighting provides scrollable access to calling features and text-based XML applications. Four soft key buttons and a scroll toggle bar Your calling options are dynamically present; the scroll toggle bar allows easy movement through the displayed information. Network features Network features include Cisco Discovery Protocol and IEEE 802.1 p/q tagging and switching. Ethernet switch The phone has a 10/100BASE-T Ethernet connection through two RJ-45 ports, one for the LAN connection and the other for connecting a downstream Ethernet device such as a PC.
Volume control A volume-control toggle provides easy decibel-level adjustments of the handset, monitor speaker, and ringer. Dual-position foot stand The display is easy to view and the buttons and keys are easy to use; you can remove the foot stand for wall mounting, with mounting holes located on the base of the phone. Multiple ring tones The phone offers seven user-adjustable ring tones. American Disabilities Act (ADA) features The hearing-aid-compatible (HAC) handset meets the requirements set by the ADA; it also meets ADA HAC requirements for a magnetic coupling to approved hearing aids. The phone dialing pad also complies with ADA standards.
Signaling protocol support The phones are supported in Cisco Unified Communications Manager and Unified Communications Manager Business Edition Versions 7.1.2 and later using Skinny Client Control Protocol (SCCP) and SIP is supported with Cisco Unified Communications Manager and Unified Communications Manager Business Edition Versions 7.1.5 and later. Codec support G.711a, G.711, G.729a, G.729b, G.729ab and iLBC audio-compression codecs are supported. Voice quality Comfort-noise generation and voice-activity-detection (VAD) programming is provided on a system basis. Video Communications Requires Cisco Unified Video Advantage 2.2 and the VT III camera for support. Security features. Product Name Part Number Cisco Unified IP Phone 6961, Charcoal, Standard Handset CP-6961-C-K9= Cisco Unified IP Phone 6961, Charcoal, Slimline Handset CP-6961-CL-K9= Cisco Unified IP Phone 6961, White, Standard Handset CP-6961-W-K9= Cisco Unified IP Phone 6961, White, Slimline Handset CP-6961-WL-K9= Note: All Cisco Unified IP Phones require the purchase of a phone technology license, regardless of call protocol being used.
Optional Accessories Description SKU Arctic White Slimline Handset CP-6900-LHS-AW= Arctic White Standard Handset CP-6900-MHS-AW= Charcoal Slimline Handset CP-6900-LHS-CG= Charcoal Standard Handset CP-6900-MHS-CG= Arctic White Handset Cord CP-HS-CORD-W= Charcoal Handset Cord CP-HS-CORD-C= Warranty Cisco Unified IP Phones are covered by a Cisco standard 1-year hardware warranty. Cisco Unified Communications Services and Support Using the Cisco Lifecycle Services approach, Cisco and our partners offer a broad portfolio of end-to-end services to support the Cisco Unified Communications System. These services are based on proven methodologies for deploying, operating, and optimizing IP communications solutions. Initial planning and design services, for example, can help you meet aggressive deployment schedules and minimize network disruption during implementation. Operate services reduce the risk of communications downtime with expert technical support. Optimize services enhance solution performance for operational excellence.
Cisco and our partners offer a system-level service and support approach that can help you create and maintain a resilient, converged network that meets your business needs. For More Information For more information about the Cisco Unified IP Phone 6900 Series, visit for Product Home Page or contact your local Cisco account representative.